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Technical Support Engineer - North America

Burlington, Massachusetts, USA, Verenigde Staten

Wat ga je doen?

Originally founded in 1929 in the Netherlands, Nedap is a global technology company dedicated to creating innovative, high-impact solutions that improve everyday work. With over 1,000 employees worldwide, Nedap is recognized as a global leader in RFID platform solutions, driving digital transformation across multiple industries.
In North America, Nedap has been operating for nearly 15 years and continues to scale rapidly across three key markets. As the organization accelerates its growth in North America, we are hiring a Technical Support Engineer for our Nedap Security Management Business.

As a Technical Support Engineer, you will provide technical support to global customers and partners within your local time zone while continuing to develop your technical expertise and international network.
You will be part of the Global Technical Support Centre of Nedap Security Management. The team consists of colleagues based at our headquarters in the Netherlands, across Europe, and in other regions around the world.

Start je sollicitatie

Verantwoordelijkheden

Provide technical support to business partners and end customers across North America and global regions within your local time zone. Troubleshoot and resolve issues related to software, hardware, networking, integrations, and system performance.

Support customers and partners in deploying and optimizing Nedap Security Management solutions. Deliver technical guidance, training, and occasional on-site support to help partners become more autonomous and successful.

Act as a product specialist by continuously developing expertise in Nedap’s access control solutions and new functionalities. Stay up to date on product developments and industry trends.

Support testing of new functionalities and contribute to technical documentation and knowledge sharing within the global Technical Support team. Identify recurring issues and proactively suggest improvements to enhance customer experience and operational efficiency.

Work closely with Product Experts, Engineering, Sales, and Operations teams to support customer success, improve internal processes, and contribute to product improvements based on customer feedback and field experience.

Jouw team

At Nedap, we’re more than a technology company—we’re a people-first organization that values innovation, collaboration, and making a difference. Join us to lead the charge in transforming the retail industry while building meaningful relationships and delivering measurable impact. 

Ons aanbod

Wat krijg je er voor terug?

  • Competitive salary
  • Health, dental, and vision insurance
  • 401(k) with company match
  • Life, LTD, and STD insurance coverages
  • Flexible work hours and remote options
  • Paid time off (PTO) and parental leave
  • A professional environment that supports personal and professional growth — “First People, then Technology”

Nedap is proud to be an Equal Opportunity Employer, committed to fostering a diverse, inclusive, and equitable work environment where every individual is valued and empowered to thrive.  Nedap provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to age, color, sex, disability, national origin, race, religion, veteran status, or any other characteristic protected by federal, state or local laws.

Alle arbeidsvoorwaarden

Benodigde vaardigheden

What We’re Looking For

  • Technical understanding of IT infrastructures, networks, databases, software, and hardware environments
  • Knowledge of networking concepts such as TCP/IP, DNS, routers, firewalls, ports, and connectivity troubleshooting
  • Strong troubleshooting and analytical skills
  • Excellent communication skills in English, both written and verbal
  • Customer-first mindset with a strong service orientation
  • Ability to work independently and proactively manage priorities
  • Organized and structured approach to work
  • Hands-on mentality with willingness to support operational and technical tasks
  • Ability to remain calm and solution-focused in fast-paced situations
  • Curiosity and willingness to continuously learn and develop technical expertise

Other requirements:

  • Flexible availability: This role requires participation in an on-call rotation, including occasional evenings, weekends, and holidays, to support critical issues.
  • This is a hybrid role based in Burlington, MA, requiring in-office presence two days per week
  • Domestic and international travel (15-25%), including trips to our headquarters in the Netherlands
  • Valid U.S. driver’s license and eligibility for U.S. employment

 

Neem contact op!

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Over Nedap

Nedap is een wereldleider in Digital Twin Technology en verbindt de fysieke en digitale wereld in Retail, Healthcare, Livestock en Security. Gedreven door onze filosofie Technology for Life ontwikkelen we slimme en duurzame oplossingen die mensen en organisaties helpen te floreren in een snel veranderende wereld. Met meer dan 1.000 collega’s geven we samen vorm aan de toekomst met betekenisvolle innovaties.

Sollicitatie-proces

Ons sollicitatieproces is helder en persoonlijk. We nemen de tijd om je te leren kennen en samen te ontdekken of er van beide kanten een goede match is.

1. Jouw sollicitatie

Fijn dat je solliciteert! We beoordelen je sollicitatie zorgvuldig en laten binnen 10 werkdagen iets van ons horen. We respecteren je privacy, daarom accepteren we alleen sollicitaties via onze website.

2. Het eerste gesprek

In dit gesprek leren we elkaar kennen. We bespreken je ervaring, je ambities en de rol. Je krijgt alle ruimte om je vragen te stellen.

3. Het vervolggesprek

In dit gesprek ontvangen we je graag op onze Nedap Campus. Je ontmoet toekomstige collega’s en we gaan dieper in op de rol en onze manier van samenwerken. Een technische test of assessment kan onderdeel zijn van deze stap; dit communiceren we altijd vooraf.

4. Ons aanbod

Is er een match? Dan doen we je graag een voorstel. Let op: we sturen pas een aanbieding nadat we persoonlijk contact met je hebben gehad. Zodra je ons aanbod voor deze functie accepteert, vragen wij je ook een Verklaring Omtrent het Gedrag (VOG) aan te leveren.

5. Welkom!

Welkom bij Nedap. Fijn dat je bij ons komt werken en we kijken uit naar je eerste werkdag.

Aanvullende informatie

Bij Nedap vertrouwen we op de diversiteit van mensen en organisaties. Een van de dingen die ons uniek maakt is onze diverse mix van mensen en culturen. Wij geloven in de kracht van ideeën en de energie van individueel initiatief. Dit is het fundament waarop onze hele organisatie is gebouwd. Persoonsgegevens behandelen wij zorgvuldig en verantwoordelijk, met respect voor ieders privacy.