Implementation Manager - North America

Burlington, MA, USA, Verenigde Staten

Wat ga je doen?

At Nedap Retail, we’re redefining the retail experience with our cutting-edge iD Cloud platform. Partnering with global brands like Abercrombie and Puma, we empower retailers to achieve perfect inventory visibility and deliver exceptional shopping experiences. As a global leader in RFID technology, our mission is simple: perfect inventory visibility, no waste, no losses.

Nedap Inc iD Retail Team is seeking a dynamic and experienced Implementation Project Manager to join the Customer Engagement team and foster strong customer development in North America.

As an Implementation Project Manager you will play a key role in implementing some of the world’s most iconic retail brands, ensuring a successful start during the most impactful first months of a pilot or new business deal.

In this role, you act as a strategic liaison between Nedap and our clients, ensuring smooth execution and delivery of deployment projects. You are responsible for maintaining continuity, efficiency, and clarity from project initiation through to completion, with a focus on delivering measurable outcomes and high client satisfaction.

Start je sollicitatie Start je sollicitatie

Verantwoordelijkheden

Manage end-to-end deployment activities, ensuring projects are delivered on time and align with business goals. Act as internal liaison with key partners to set up timely sessions and collaborate closely with customer project leads to drive customer deliverables.

Educate clients on Best Practices while enabling scalable adoption and document and ensure customers understand implications of deviating from recommendations. Contribute to shared knowledge repositories and internal education.

Align iD Cloud with the client’s systems and processes to enable a smooth technical and operational rollout. Engage internal partners to provide education or technical assistance to drive short-term success with future state in mind.

Serve as a trusted advisor and central point of contact, fostering strong, collaborative partnerships internally and externally throughout the project.

Jouw team

At Nedap, we’re more than a technology company—we’re a people-first organization that values innovation, collaboration, and making a difference. Join us to lead the charge in transforming the retail industry while building meaningful relationships and delivering measurable impact.

Wat krijg je er voor terug?

Ons aanbod

● Competitive salary

● Health, dental, and vision insurance

● 401(k) with company match

● Life, LTD and STD insurance coverages

● Flexible work hours and remote options

● Paid time off (PTO) and parental leave

● A professional environment that supports personal and professional growth. “First People, then Technology”

Nedap is proud to be an Equal Opportunity Employer, committed to fostering a diverse, inclusive, and equitable work environment where every individual is valued and empowered to thrive. Nedap provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to age, color, sex, disability, national origin, race, religion, veteran status, or any other characteristic protected by federal, state or local laws.

Benodigde vaardigheden

● Project Management Excellence: Demonstrated expertise in independently leading and executing multiple complex implementation projects from initiation through completion. Brings a strong foundation in project management principles (e.g., PMP, Prince2, or Agile methodologies), with a proven ability to develop project plans, manage budgets and timelines, mitigate risks, and align stakeholders across diverse business functions.

● Technical aptitude: able to quickly learn new products and integrations (i.e. high-level understanding of APIs and data flows) and translate customer requirements into executable implementation plans with measurable outcomes.

● Cross-Functional Collaboration: You must have the ability to coordinate cross-functional teams, both internally and externally, to achieve common objectives and ensure smooth execution of all project phases.

● Communication Skills: A strong customer-facing demeanor is a must, along with excellent written and verbal communication skills. You should have strong technical presentation skills, effectively engaging stakeholders and translating complex solutions into accessible concepts.

● Self-Drive and Entrepreneurial Mindset: A hands-on, agile, and solution-oriented approach is essential for thriving in a fast-paced environment. You should exhibit independence and a "go figure it out" mentality, demonstrating the ability to maximize customer satisfaction and drive innovative solutions with minimal oversight.

Other requirements:

-Education: B.S./B.A. or 5+ years of relevant job experience. Project Management certification preferred such as PMP®, PRINCE2®, PMI-ACP®, CAPM®

-Experience: 5+ years leading complex SaaS implementations (preferred). Experience in retail and/or RFID is a plus.

-Requirements: This is a hybrid role based in Burlington, MA, requiring in-office presence 2 days per week. Domestic and international travel (30-40%) is required, including trips to our headquarters in the Netherlands. Candidates must hold a valid U.S. driver’s license and be eligible for U.S. employment.

Neem contact op!

Sollicitatie-proces

Ons sollicitatieproces is helder en persoonlijk. We nemen de tijd om je te leren kennen en samen te ontdekken of er van beide kanten een goede match is.

1. Jouw sollicitatie

Fijn dat je solliciteert! We beoordelen je sollicitatie zorgvuldig en laten binnen 10 werkdagen iets van ons horen. We respecteren je privacy, daarom accepteren we alleen sollicitaties via onze website.

2. Het eerste gesprek

In dit gesprek leren we elkaar kennen. We bespreken je ervaring, je ambities en de rol. Je krijgt alle ruimte om je vragen te stellen.

3. Het vervolggesprek

In dit gesprek ontvangen we je graag op onze Nedap Campus. Je ontmoet toekomstige collega’s en we gaan dieper in op de rol en onze manier van samenwerken. Een technische test of assessment kan onderdeel zijn van deze stap; dit communiceren we altijd vooraf.

4. Ons aanbod

Is er een match? Dan doen we je graag een voorstel. Let op: we sturen pas een aanbieding nadat we persoonlijk contact met je hebben gehad. Zodra je ons aanbod voor deze functie accepteert, vragen wij je ook een Verklaring Omtrent het Gedrag (VOG) aan te leveren.

5. Welkom!

Welkom bij Nedap. Fijn dat je bij ons komt werken en we kijken uit naar je eerste werkdag.

Aanvullende informatie

Bij Nedap vertrouwen we op de diversiteit van mensen en organisaties. Een van de dingen die ons uniek maakt is onze diverse mix van mensen en culturen. Wij geloven in de kracht van ideeën en de energie van individueel initiatief. Dit is het fundament waarop onze hele organisatie is gebouwd. Persoonsgegevens behandelen wij zorgvuldig en verantwoordelijk, met respect voor ieders privacy.