Customer Autonomy Specialist

Groenlo, Nederland

Full-time

Salary indication: € 3.800 - € 4.500

What are you going to do?

At Nedap, we believe in Technology for Life: technology that supports people, not the other way around. Within Nedap in Healthcare, we develop solutions that make the work of healthcare professionals lighter, more meaningful and more efficient. MediKIT is part of our Healthcare business unit.

MediKIT is a web-based SaaS general practitioner information system that helps GPs and assistants focus on what truly matters: delivering care. Originally developed independently and now part of Nedap, we combine the speed and flexibility of a small team with the stability and scale of a larger organization.

As a Customer Autonomy Specialist, you help MediKIT users become self-reliant. You ensure they are aware of what’s new, understand how everything works, and know exactly what to do when something goes wrong—without having to depend on direct support from us. You design processes, tools and information in such a way that users become increasingly independent. In doing so, you contribute directly to better primary care, working within an agile team backed by the stability and strength of Nedap.

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Your responsibilities

Identify recurring issues and translate them into structural solutions.

Your team

As a Customer Autonomy Specialist, you will work in Team MediKIT, a committed and multidisciplinary team with short lines of communication. We collaborate closely, take ownership and have plenty of room to experiment and learn. Within Nedap, we maintain our own dynamic while also benefiting from the knowledge and support of other teams within Healthcare and beyond.
Within Healthcare, Team MediKIT is a special and warm place to work. We regularly play padel together and organize fun team outings.

What's in it for you?

Our offer

As a Customer Autonomy Specialist at Nedap, you make a valuable contribution to our goal: making people happier and more successful in their professional lives. The salary range for this role is between € 3.800 and € 4.500 gross per month based on full-time employment (38 hours) and depends on relevant knowledge and experience. In addition to your salary, you are entitled to a thirteenth month, a good pension scheme, and profit sharing with the opportunity to become a shareholder of Nedap. Everything we do revolves around trust and autonomy. That’s why, along with your colleagues, you decide on your own working hours and vacation days to maintain a healthy work-life balance. We also place great value on personal and professional growth. You will receive a comprehensive introduction, and we encourage you to continually develop yourself.

Curious about all our terms of employment? Read on here.

Required skills

As a Customer Autonomy Specialist, you have a growth mindset: you see change and growth as positive and take initiative independently. At the same time, you communicate easily and feel responsible for helping others move forward. You get energy from solving problems structurall, you think in terms of solutions, tooling and systems that enable users to work independently and efficiently.

You also recognize yourself in the following:
Education level: You think and work at least at bachelor’s (HBO) level.
Language skills: You are fluent in both Dutch and English, spoken and written.
Systems thinking: You think in structures and interconnections, not just individual fixes.
Digital skills: You enjoy working with tools, processes and digital environments.
Work experience: You have several years of work experience and proven experience with tooling.

Good to know: You will work 32 to 38 hours per week in a hybrid setup. We value regular in-person collaboration, so you’ll work at least two days per week at the office. This can be in Groenlo, Nijmegen or Utrecht, together we’ll decide what fits best for you and the team.

The application process

Our application process is clear and personal. We take the time to get to know you and to explore whether there’s a good fit on both sides.

1. Your application

Great that you’ve applied! We’ll review your application carefully and get back to you within 10 working days. We respect your privacy. That’s why we only accept applications submitted through our website.

2. The first interview

In the first conversation, we get to know each other. We talk about your experience, your ambitions and the role, and you’ll have plenty of space to ask anything you want to know.

3. The next interview

In the second interview, we welcome you to our Nedap Campus. You’ll meet future colleagues and dive deeper into the content of the role and how we work together. A technical test or assessment may be part of this step; if so, we’ll always let you know in advance.

4. Our offer

Is there a match? Then we’d be happy to make you an offer. Please note: we only send an offer onze we’ve spoken to you personally. Once you accept our offer for this position, we will also ask you to provide a Certificate of Conduct (VOG).

5. Welcome!

Welcome to Nedap. We’re excited to have you join us and look forward to your first day.

Additional information

We value the diversity of people and organizations. One of the things that makes us unique is our diverse mix of people and cultures. We believe in the power of ideas and the energy of individual initiative — this is the foundation on which our entire organization is built. We handle personal data carefully and responsibly, ensuring your privacy is respected at all times.

Get in touch!

Interested in one of our vacancies, or curious about what it’s like to work at Nedap? Feel free to get in touch. We’re happy to help and answer your questions.