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Implementation Manager - North America

Burlington, MA, USA, United States

What are you going to do?

At Nedap Retail, we’re redefining the retail experience with our cutting-edge iD Cloud platform. Partnering with global brands like Abercrombie and Puma, we empower retailers to achieve perfect inventory visibility and deliver exceptional shopping experiences. As a global leader in RFID technology, our mission is simple: perfect inventory visibility, no waste, no losses.


Nedap Inc iD Retail Team is seeking a dynamic and experienced Implementation Project Manager to join the Customer Engagement team and foster strong customer development in North America.

As an Implementation Project Manager you will play a key role in implementing some of the world’s most iconic retail brands, ensuring a successful start during the most impactful first months of a pilot or new business deal.

In this role, you act as a strategic liaison between Nedap and our clients, ensuring smooth execution and delivery of deployment projects. You are responsible for maintaining continuity, efficiency, and clarity from project initiation through to completion, with a focus on delivering measurable outcomes and high client satisfaction.


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Your responsibilities

Manage end-to-end deployment activities, ensuring projects are delivered on time and align with business goals. Act as internal liaison with key partners to set up timely sessions and collaborate closely with customer project leads to drive customer deliverables.

Educate clients on Best Practices while enabling scalable adoption and document and ensure customers understand implications of deviating from recommendations. Contribute to shared knowledge repositories and internal education.

Align iD Cloud with the client’s systems and processes to enable a smooth technical and operational rollout. Engage internal partners to provide education or technical assistance to drive short-term success with future state in mind.

Serve as a trusted advisor and central point of contact, fostering strong, collaborative partnerships internally and externally throughout the project.

Your team

At Nedap, we’re more than a technology company—we’re a people-first organization that values innovation, collaboration, and making a difference. Join us to lead the charge in transforming the retail industry while building meaningful relationships and delivering measurable impact.

What's in it for you?

Our offer

●      Competitive salary

●      Health, dental, and vision insurance

●      401(k) with company match

●      Life, LTD and STD insurance coverages

●      Flexible work hours and remote options

●      Paid time off (PTO) and parental leave

●      A professional environment that supports personal and professional growth. “First People, then Technology”

 

Nedap is proud to be an Equal Opportunity Employer, committed to fostering a diverse, inclusive, and equitable work environment where every individual is valued and empowered to thrive. Nedap provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to age, color, sex, disability, national origin, race, religion, veteran status, or any other characteristic protected by federal, state or local laws.   

Required skills

●       Project Management Excellence: Demonstrated expertise in independently leading and executing multiple complex implementation projects from initiation through completion. Brings a strong foundation in project management principles (e.g., PMP, Prince2, or Agile methodologies), with a proven ability to develop project plans, manage budgets and timelines, mitigate risks, and align stakeholders across diverse business functions.

●       Technical aptitude: able to quickly learn new products and integrations (i.e. high-level understanding of APIs and data flows) and translate customer requirements into executable implementation plans with measurable outcomes.

●       Cross-Functional Collaboration: You must have the ability to coordinate cross-functional teams, both internally and externally, to achieve common objectives and ensure smooth execution of all project phases.

●       Communication Skills: A strong customer-facing demeanor is a must, along with excellent written and verbal communication skills. You should have strong technical presentation skills, effectively engaging stakeholders and translating complex solutions into accessible concepts.

●       Self-Drive and Entrepreneurial Mindset: A hands-on, agile, and solution-oriented approach is essential for thriving in a fast-paced environment. You should exhibit independence and a "go figure it out" mentality, demonstrating the ability to maximize customer satisfaction and drive innovative solutions with minimal oversight.

  • Other requirements:

-Education: B.S./B.A. or 5+ years of relevant job experience. Project Management certification preferred such as PMP®, PRINCE2®, PMI-ACP®, CAPM®

-Experience: 5+ years leading complex SaaS implementations (preferred). Experience in retail and/or RFID is a plus.

-Requirements: This is a hybrid role based in Burlington, MA, requiring in-office presence 2 days per week. Domestic and international travel (30-40%) is required, including trips to our headquarters in the Netherlands. Candidates must hold a valid U.S. driver’s license and be eligible for U.S. employment. 

Get in touch!

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The application process

Our application process is clear and personal. We take the time to get to know you and to explore whether there’s a good fit on both sides.

1. Your application

Great that you’ve applied! We’ll review your application carefully and get back to you within 10 working days. We respect your privacy. That’s why we only accept applications submitted through our website.

2. The first interview

In the first conversation, we get to know each other. We talk about your experience, your ambitions and the role, and you’ll have plenty of space to ask anything you want to know.

3. The next interview

In the second interview, we welcome you to our Nedap Campus. You’ll meet future colleagues and dive deeper into the content of the role and how we work together. A technical test or assessment may be part of this step; if so, we’ll always let you know in advance.

4. Our offer

Is there a match? Then we’d be happy to make you an offer. Please note: we only send an offer onze we’ve spoken to you personally. Once you accept our offer for this position, we will also ask you to provide a Certificate of Conduct (VOG).

5. Welcome!

Welcome to Nedap. We’re excited to have you join us and look forward to your first day.

Additional information

We value the diversity of people and organizations. One of the things that makes us unique is our diverse mix of people and cultures. We believe in the power of ideas and the energy of individual initiative — this is the foundation on which our entire organization is built. We handle personal data carefully and responsibly, ensuring your privacy is respected at all times.

Get in touch!