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Technical Support Engineer - Poland

Warschau, Poland
Full-time
Salary indication: € 3.500 - € 4.300

What are you going to do?

Are you driven by solving complex technical challenges and working closely with people? At Nedap Security we are looking for a Technical Support Engineer to strengthen our team and support our growing presence in Poland and the Eastern European region.

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Your responsibilities

Collaborate with business partners and end customers to resolve technical issues.

Your team

You will be part of our Polish team based in Warsaw, working closely with local colleagues to strengthen Nedap’s presence in Poland and the Eastern European region. At the same time, you will be an integral member of the international Technical Support Centre, collaborating with team members located at our headquarters in the Netherlands and across various locations worldwide.

Our culture is open, collaborative, and built on trust. We value independence, personal responsibility, and proactive communication. With a flat organizational structure, we offer considerable freedom in how you organize your work- and plenty of opportunities to make meaningful impact. 

What's in it for you?

Our offer

  • A dynamic, goal-oriented team within an international and innovative company;
  • The opportunity to influence business developments with your ideas and expertise;
  • A positive and inspiring working environment built on collaboration and knowledge sharing;
  • A company car for both business and private use;
  • A compensation package aligned with role expectations and experience.


Required skills

For this role, strong technical expertise is essential, but equally important are your interpersonal skills. You enjoy solving problems, supporting customers, and working collaboratively with colleagues. You bring a professional attitude, proactive mindset, and the ability to work independently.

 

You should bring:

  • Technical support & pre-sales experience: Minimum 2–3 years of experience in technical support and/or pre-sales, preferably in the security industry;
  • Networking & IT knowledge: Strong technical understanding of networks (TCP/IP, DNS, firewalls, routers, ports), IT infrastructures, databases, integrations, software, and hardware.
  • Access control expertise: Experience with access control or security systems is a strong advantage.
  • Language: Fluency in Polish and English (spoken and written);
  • Customer orientation: Customer-oriented mindset and excellent communication skills.
  • Technical presentation skills: Ability to present technical topics clearly and confidently.
  • Structured way of working: Structured and organized working style.
  • Hands-on mentality: Hands-on mentality and resilience under pressure.
  • Educational background: Relevant technical bachelor’s degree.
  • Solution consulting ambition: Interest or ambition in solution consulting will be viewed positively.


Personal Attributes

  • You listen actively and communicate clearly and thoughtfully;
  • You identify opportunities to improve processes and proactively support partners and customers;
  • You maintain an overview of complex technical topics and drive troubleshooting to resolution;
  • You present yourself professionally to clients and colleagues;
  • You are willing to travel domestically and internationally to support partners and customers.


The application process

Our application process is clear and personal. We take the time to get to know you and to explore whether there’s a good fit on both sides.

1. Your application

Great that you’ve applied! We’ll review your application carefully and get back to you within 10 working days. We respect your privacy. That’s why we only accept applications submitted through our website.

2. The first interview

In the first conversation, we get to know each other. We talk about your experience, your ambitions and the role, and you’ll have plenty of space to ask anything you want to know.

3. The next interview

In the second interview, we welcome you to our Nedap Campus. You’ll meet future colleagues and dive deeper into the content of the role and how we work together. A technical test or assessment may be part of this step; if so, we’ll always let you know in advance.

4. Our offer

Is there a match? Then we’d be happy to make you an offer. Please note: we only send an offer onze we’ve spoken to you personally. Once you accept our offer for this position, we will also ask you to provide a Certificate of Conduct (VOG).

5. Welcome!

Welcome to Nedap. We’re excited to have you join us and look forward to your first day.

Additional information

We value the diversity of people and organizations. One of the things that makes us unique is our diverse mix of people and cultures. We believe in the power of ideas and the energy of individual initiative — this is the foundation on which our entire organization is built. We handle personal data carefully and responsibly, ensuring your privacy is respected at all times.

Get in touch!

Interested in one of our vacancies, or curious about what it’s like to work at Nedap? Feel free to get in touch. We’re happy to help and answer your questions.