Sales Operations Officer
What are you going to do?
"Do you enjoy making sure everything runs smoothly behind the scenes? In this role, you are the person who keeps the overview, responds quickly, and ensures our international customers and Business Partners can rely on you."
As a Sales Operations Employee at Nedap, you are the connecting link between our international customers, Business Partners, and colleagues within the Sales team. Every day, you process incoming requests from our shared mailbox, support order processing, and assist customers and partners with questions about pricing, deliveries, and products. Thanks to your accuracy and attention to detail, orders are processed correctly and on time, ensuring our operational processes continue to run smoothly.
Within the Sales Operations team, you play an important role in the day-to-day operation of our business. You support the administrative and operational handling of hardware orders, safeguard the quality of our processes, and identify opportunities to make them smarter and more efficient.
Your responsibilities
Responding to and handling inquiries from international Business Partners and customers via email;
Processing and validating hardware orders in our systems;
Supporting partners with questions about pricing agreements, products, order statuses, and guidelines;
Performing administrative tasks, including aspects of credit control;
Identifying process bottlenecks and contributing to practical improvements.
Your team
You will become part of a close-knit team of five colleagues who work together every day to ensure our international sales operations run smoothly. Sales Operations is the first point of contact for our Business Partners worldwide and supports the delivery of our solutions to leading retailers such as H&M, Lidl, AS Watson, PVH, G-Star, and Lululemon.
No two days are the same. Together, you ensure orders are processed accurately, customer inquiries are answered promptly, and our partners receive professional support. You will work closely with colleagues from Sales, Supplier Operations, and Technical Operations. The atmosphere within the team is open, informal, and collaborative. Everyone is willing to help each other and continuously looks for ways to improve how we work.
Our offer
What's in it for you?
You will join an international organization where collaboration, trust, and personal responsibility are at the heart of everything we do. In this role, you help ensure our daily sales operations run smoothly and play an important role in supporting colleagues, customers, and Business Partners around the world. You'll be part of a supportive team where people help each other and where your ideas for improving processes are genuinely appreciated.
What you can expect as a Sales Operations Employee:
A salary between €2,221 and €3,000 gross per month, based on a full-time employment contract (38 hours), depending on your knowledge and experience;
A part-time position (24–32 hours per week) with flexibility to organize your working week;
A 13th-month salary, profit sharing, and an attractive pension scheme;
A high level of freedom and responsibility. At Nedap, we don't track working hours or vacation days—we trust you to manage your work-life balance responsibly;
An informal, international working environment where your ideas and initiative are valued;
Plenty of opportunities to grow. Through an extensive onboarding programme and personal development guidance, we invest in your growth without fixed training budgets.
Whether you already have experience in Sales Support or Order Management, or you're ready to take the next step from a Customer Service role, you'll have the opportunity to make a real contribution to the daily operations of an international technology company while being part of a team that enjoys achieving success together.
Required skills
You enjoy bringing structure to daily operations and get energy from a varied role with plenty of interaction with customers, partners, and colleagues. You are accurate, service-oriented, and able to stay organized, even when things get busy. You enjoy supporting operational processes and naturally spot opportunities to improve the way things are done.
For this role, we are looking for someone who:
Has completed an MBO-4 or bachelor's degree (HBO), preferably in a commercial, administrative, or business-related field;
Has experience in an administrative, customer service, sales support, or order management role;
Works accurately and can easily switch between different tasks;
Communicates professionally in both Dutch and English;
Has experience working with ERP systems; knowledge of Excel is considered a plus;
Is available for 24 to 32 hours per week.
This role is ideal for someone who enjoys supporting colleagues and customers, bringing structure to day-to-day operations, and ensuring everything behind the scenes is well organized.
Get in touch!
Are you interested in the Sales Operations Employee position, or would you like to learn more about working at Nedap? Feel free to contact Hjalmar Wewerinke-van Marle at hjalmar.wewerinkevanmarle@nedap.com. You're also welcome to send a WhatsApp message or give him a call.
About Nedap
Nedap is a global leader in Digital Twin Technology, bridging the physical and digital worlds in Retail, Healthcare, Livestock, and Security. Guided by our Technology for Life philosophy, we create smart, sustainable solutions that help people and organizations thrive in a rapidly changing world. With over 1,000 colleagues, we shape the future with meaningful innovations.
