Turn every store into a trusted fulfillment point

Stores are no longer just places to sell. They are local fulfillment hubs, return points, service centers, and a critical part of the digital customer journey.

With iD Cloud, retailers create the item-level inventory accuracy needed to make store stock available across digital channels. RFID counting, product search, status management, and return handling help store teams fulfill orders faster and with more confidence.

Explore iD Cloud

Increase online product availability

73%

By combining distribution center and store stock, retailers can make significantly more inventory available online. With trusted item-level data from iD Cloud, store inventory can be exposed to digital channels with greater confidence and fewer safety buffers.

Unlock single-item SKUs

50%+

Nedap data analysis shows that the average store carries only one item for more than 50% of its SKUs. iD Cloud helps retailers make this long-tail inventory visible, trusted, and available to sell.

Lower safety stock barriers

1 item

Even a safety threshold of one can exclude more than half of a store’s product-size range from online channels. With more accurate store inventory, retailers can reduce unnecessary buffers and make more stock available for fulfillment.

Omnichannel challenges

But omnichannel fulfillment only works when retailers can trust store inventory. If a product appears available online but cannot be found in store, the result is often a canceled order, a split shipment, extra operational work, or a disappointed customer.

Store stock is locked away from digital demand

Many retailers still manage inventory in separate channel silos: store stock, e-commerce stock, wholesale stock, or third-party stock. This means a product may be available somewhere in the network but invisible or unavailable to the customer who wants to buy it.

Safety stock reduces online availability

When store inventory is not trusted, retailers protect themselves with safety stock thresholds. But stores often carry broad assortments in low quantities. Even a small safety buffer can exclude a large share of store inventory from online channels.

Orders are split, rerouted, or canceled

If inventory accuracy is low, an order management system may route an order to a store that cannot fulfill it. At best, the result is a split shipment. At worst, the order is canceled. Both create cost, inefficiency, and a poor customer experience.

Store teams struggle to find items for online orders

Using stores as fulfillment points adds operational pressure. Store teams need to pick, pack, reserve, and return products while still serving customers. Without item-level search, fulfillment becomes slow and unreliable.

Not every in-store item is available to sell

A product may physically be in store but not ready for sale. It may be reserved for click and collect, damaged, displayed on a mannequin, held for a customer, or part of another workflow. Without item status context, retailers risk exposing the wrong stock online.

Returns do not flow back into the stock pool quickly enough

Buy online, return in store can improve convenience for customers, but only when returned items are identified, processed, and made available again quickly. Manual return handling slows this down and can create inventory uncertainty.

Omnichannel excellence with Nedap's iD Cloud

See how Superdry uses Nedap's RFID Platform iD Cloud Store to execute their omnichannel strategy and ensures in-store product availability.

This video cannot be played because you have not yet consented to marketing cookies.

Enable unified inventory

iD Cloud

With iD Cloud, retailers use trusted item-level RFID data to open store stock to digital channels with more confidence. Store teams can support click and collect, ship-from-store, order in store, returns, and local fulfillment while knowing which items are truly available to sell.

This helps retailers move beyond fragmented stock pools. Store inventory becomes part of a more unified foundation: visible online, easier to fulfill locally, and faster to return into sellable stock.

Make store inventory work harder across digital channels

Omnichannel fulfillment creates value when stores are part of a single connected inventory network. Instead of keeping stock locked in separate channel silos, retailers can use store inventory to support online demand, local fulfillment, customer reservations, and in-store returns.

Trust store stock more fully because item-level RFID data improves inventory accuracy. Search functionality helps teams pick products faster. Status management adds context, so reserved, damaged, displayed, or unavailable items are not treated as sellable stock. Return handling helps products move back into the stock pool.

The result is a stronger omnichannel operation: more products available online, fewer split or canceled orders, smoother store fulfillment, and more opportunities to sell inventory at full price.

Reduce split shipments

Lower order cancellations

Reduce safety stock buffers

Use stores as local fulfillment hubs

Improve click and collect confidence

Return products to stock faster

Sell more from existing inventory

Make store stock visible to digital channels RFID-based inventory accuracy helps retailers break down stock silos between stores and online channels. With a more reliable item-level view, store inventory can be made available for digital demand, helping retailers sell more of the stock they already own.

Unified stock pool

Reduce safety stock thresholds When store inventory is trusted, retailers can reduce the need for large safety buffers. This makes more products available online while lowering the risk of promising stock that cannot be found.

Online availability

Use item statuses to control sellable stock Not every item in store should be available to sell online. Status management helps retailers identify products that are held, damaged, on display, reserved, or otherwise unavailable, so only the right stock is exposed to fulfillment channels.

Availability context

Handle returns back into the stock pool Buy online, return in store becomes more efficient when returned products can be identified and processed quickly. iD Cloud helps teams validate returns, update inventory, and make sellable items available again across channels.

BORIS and returns

Move from channel silos to omnichannel fulfillment

Your stores already hold inventory customers want. The next step is making that stock visible, trustworthy, and ready to fulfill across every channel.

With Nedap iD Cloud, retailers can turn item-level data into more reliable click-and-collect, ship-from-store, order-in-store, and return workflows. Whether you are building your omnichannel foundation or looking to get more value from the RFID you already use, iD Cloud helps your store inventory work harder amid digital demand.

Talk to a retail expert Explore iD Cloud