Unified online & in-store experience live in 3 months

Acne Studios’ main challenge was how to unify the online and in-store experience and service in order to gain and maintain the trust of the customers. To never disappoint a customer – in the stores or online – product availability is key. Acne Studios realized that the only way to master this is by having a nearly 100% stock accuracy. Therefore, automating the in-store stock-taking with RFID was the logical next step.

July 7 • 2 min read

Case study

Customer challenge

Acne Studios selected Nedap for the supply of its RFID software platform iD Cloud. The global rollout to Acne Studios’ 45 stores in 12 countries was accomplished in only three months. Using iD Cloud, the retailer aims to raise the in-store stock accuracy in their stores and enable omnichannel services.

Ilse Protsman

Marketing Manager Retail

Retail

“Our main challenge is how to unify the online and in-store experience and service in order to gain and maintain the trust of our customers. The only way to master this is by having a nearly 100% stock accuracy. Therefore, automating our stock-taking with RFID was the logical next step.”

Mattias Magnusson

CEO of Acne Studios

Successful rollout in 12 countries accomplished in three months

Using iD Cloud, Acne Studios achieves a high stock accuracy and optimizes the replenishment processes. To achieve this, the employees frequently take inventory with the iD Cloud software, which gives insight into the actual stock. The accurate stock data also serves as a solid base to offer omnichannel services to their customers and truly unify the online and in-store brand experience.

The pace of the RFID implementation at Acne Studios was extraordinarily high as it took only 3 months from the first proof-of-concept to the completion of the rollout to 12 countries. During this period, the ERP integration, staff training and RFID labelling of the merchandise were completed.

Inventory Engine